US airline pays flyer 37K for misplaced bags

Ahmedabad: It is common for airlines to misplace or even lose luggage - but for Amdavadi Yesh Shah, an airline's uncommonly courteous response to such an incident holds an important lesson for carriers in India.
Shah's luggage was misplaced by Delta Airlines, which gave him Rs 37,500 as compensation. That was more than the value of his fare to Buffalo, US. The airline even sent him a letter apologizing for the inconvenience. Moreover, the luggage was delivered to him in less than two days after he landed.
"I took a Delta Airlines Mumbai-Amsterdam-Detroit-Buffalo flight," said Shah, who runs a visa consultancy firm in Ahmedabad. "After landing in Buffalo on May 25 at 10 pm, I came to know that the airline had left my two bags in Detroit where I had changed flights. I was to travel to Toronto by road the same night but had to stay back as the airline told me the luggage would arrive the next morning." But the luggage could not be delivered the next day and Shah left for Toronto for scheduled meetings.
31/07/11 Ankur Jain/Times of India

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Categories: Foreign Jul 2011