Mumbai: Within two weeks of taking charge, Air India’s new chairman Rohit Nandan has cracked the whip. He has given a 15-day deadline to the staff to improve the beleaguered airline’s on-time performance (OTP) or face action.
“I am concentrating on our OTP. It is integral to the turnaround plan and our priority. I have set a deadline of 15 days and asking for reports twice daily,” Nandan told Business Standard. In fact, he has been holding a series of meetings with flight operations and commercial departments to improve cabin service and punctuality.
Air India’s 70-72 per cent flights are on time, compared to Jet Airways’ 91.4 per cent, followed by IndiGo and Kingfisher, both of which had an OTP of 89-90 per cent in June. DGCA data revealed only 71 per cent of Air India flights were on time in the same month, the lowest among all airlines.
“We are looking to achieve an OTP of 80 per cent,” Nandan said, adding the employees could face action if they did not deliver. “We have to reach 93 per cent OTP,” he added.
This apart, product improvement, in-flight service and cabin cleanliness are on Nandan’s agenda. Air India operates over 400 domestic and international flights every day.
28/08/11 Aneesh Phadnis/Business Standard
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