New Delhi: Budget carrier SpiceJet had to shell out over Rs 31 lakh as compensation to over 17,000 passengers in July. This is the highest among all the airlines.
According to the Directorate General of Civil Aviation (DGCA), all the airlines had to spend, on compensation and facilities, over Rs 66 lakh for over 47,700 passengers. This amount was spent on account of denied boarding, cancellation and delay beyond two hours.
Interestingly, SpiceJet's competitor and leader in the budget airline space, Indigo, did not report any case for compensation or facilities on account of denied boarding and cancellation during July. Even another budget carrier Go Air had mentioned ‘Nil' under the head ‘denied boarding'.
DGCA data show that Jet Airways and Go Air had the maximum number of complaints while Air India and Indigo had the least. During July, 1,055 passenger-related complaints were received.
Jet Airways and Indigo had 3.6 complaints per 10,000 passengers carried and for Air India and Indigo, the number was 1.4 each.
Go Air had the best record in terms of ‘on time' performance during July. 93.1 per cent of its flights were on time. ‘On-time' means flights that departed within 15 minutes of the schedule time of departure. Here, the national carrier Air India scored very poorly and came last with only 75 per cent flights on time.
However, Air India performed much better in terms of passengers carried in July. All, except Air India, showed decline in the number of passengers carried. Air India carried 8.33 lakh passenger in July in comparison to 7.93 lakh in June.
31/08/11 Shishir Sinha/Business Line
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