Kolkata: Work culture has deteriorated significantly at Kolkata airport with the heavily unionized staff neglecting basic duties and instead squabbling with each other. The deterioration in the cleanliness and passenger service has become unpleasantly visible in the past few weeks with leaders of rival trade unions encouraging their members to indulge in politics instead of work.
"I have noticed a sharp decline in the airport's upkeep. The terminals are cleaned less often, toilets are dirty and luggage trolleys hardly available, either at the departure foyer or at the arrival lounge. Though steps have been taken to decongest the airport by adding more lounges and reorganizing the taxi and bus parking bays before the domestic terminal, the cleanliness has taken a beating. Staff don't seem interested to work," said frequent flier Anirban Dey.
Though the trolley crunch and terminal littering has been pronounced during morning rush hours for quite some time, overflowing toilets and littered lounge floors have now become a regular feature at the airport throughout the day.
And the situation is only set to worsen with the rival unions planning a string of activities to shore up support ahead of the crucial November 2012 referendum.
01/08/11 Subhro Niyogi/Times of India
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