AI fined for 'forcing' passengers to pay extra last minute

New Delhi: The country's apex consumer forum has ordered Air India to pay Rs 75,000 as damages to a father-daughter duo for not informing them about extra charges for preponing their journey and asking them to pay USD 175 more minutes before their flight back home from the US.
The National Consumer Disputes Redressal Commission (NCDRC) gave its order on an appeal by Air India against the October 2006 order of the Andhra Pradesh State Commission on two separate complaints filed by Hyderabad-resident Dharmavaram Kottam and his daughter for not informing them about the extra charges.
"Not informing the complainant about the payable charge at the first instance and the manner of collecting it before departure amount to deficiency in service," an NCDRC bench of V R Kingaonkar and Vinay Kumar said.
Dharmavaram and his daughter had preponed their journey from the US to India from June 1, 2003 to May 29, 2003. On the date of the journey, minutes before boarding the plane, they were summoned to the IA counter at the airport lounge and asked to pay USD 175 extra before taking the flight for preponing their journey.
28/09/11 ZeeNews

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Categories: Air India Sep 2011, Foreign Sep 2011