Pay Rs25,000 to passenger for damaged luggage: Consumer forum to Air India

Air India has been ordered by a consumer forum to pay Rs25,000 as compensation to one of its passengers for damaging his luggage containing gifts for his Chicago-based friend during his 2008 trip to the US.
A Delhi District Consumer Disputes Redressal Forum, headed by its President CK Chaturvedi, asked the state carrier to compensate city resident Rakesh Kumar Gupta, rejecting its plea that as per the 1929 Warsaw Convention, it had only limited liability for damaged luggage.
The court rejected Air India's contention and said the airlines did not bother to pay even "that limited liability in time."
"Why Air India had not disposed off that liability within the time period? The complainant took the journey in June 2008 and the case was filed in 2009 and till today the airlines has not come out with that limited liability. They should have offered some amount to fulfill its limited liability," the bench said.
The consumer forum directed Air India to pay Rs20,000 compensation for damaged baggage and harassment and mental agony along with Rs 5,000 as cost of litigation to Gupta. Gupta had moved the consumer court saying he took a flight from Delhi to Chicago via London in June 2008.
31/08/11 PTI/Daily News & Analysis

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Categories: Air India Sep 2011