No mechanism to address complaints against pvt airlines: DGCA

New Delhi: It has been 17 years since Indian skies were opened for private airlines, but there are still no regulations in place under which a citizen can file complaint against them, according to the Directorate General of Civil Aviation.
Responding to an RTI application filed by Pune-based activist Vihar Dhurve who sought to know names and designation of officers who are in-charge of dealing with complaints filed by citizens against private airlines, the aviation regulator said, "No person has been designated as in-charge to deal with complaints against private airlines."
Dhurve had also sought to know if there were any notification, rules or regulations or citizens charter under which such complaints can be made by the private citizens.
03/10/11 PTI/Economic Times

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Categories: Indian Aviation- In General Oct 2011