Air India ‘snag’ leaves 300 stranded in Toronto

New Delhi: Air India may be trying to woo passengers back on domestic routes with low fares but its international operations continue to report trouble. In the latest instance of embarrassment for the national carrier, the civil aviation ministry is expected to take action against key officials responsible for a fiasco in Toronto on December 23.
After 300-odd passengers of Toronto-Delhi-Amritsar flight boarded the aircraft, they were informed about a technical snag and asked to deplane. Thereafter, the flight was cancelled but these passengers were left in the dark over when they would be able to reach Delhi or Amritsar.
A ‘relief’ flight, sent from New Delhi to get these passengers, is expected to land in Delhi only on Wednesday morning.
Passengers booked on that flight have complained that the AI staff in Toronto gave them no clear answers and did not even try to accommodate them on subsequent flights to New Delhi.
28/12/11 Sindhu Bhattacharya/Daily News & Analysis

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Categories: Air India Dec 2011, airports Dec 2011, Foreign Dec 2011