Air India asked to pay over Rs 1 lakh in compensation to passenger

New Delhi: National carrier Air India has been asked to cough up over Rs 1 lakh by a consumer forum as compensation with punitive damages to make its "rude" staff "learn a lesson" for their "callous" service towards a flier.
"OP (Air India) is directed to pay Rs 94,776 which is rounded to Rs 95,000 to complainant No 1 within 30 days and balance Rs 10,000 within 60 days after the same is received from the salaries of concerned staff of supervising officers," the New Delhi Consumer Dispute Redressal Forum said.
Of the total compensation, the tribunal imposed Rs 25,000 as punitive damage on the airline staff posted at the Delhi airport.
"The missing of baggage was due to total negligence at Delhi Airport, on the part of its ground staff responsible for booking for which punitive damages are awarded to make Air India staff learn a lesson," a bench of C K Chaturvedi, S R Chaudhary and Asha Kumar said, blaming the insensitivity of the staff on the lack of supervision by superior officers.
It also imposed Rs 10,000 as punitive damages for callous attitude of staff at Kolkata Airport.
09/02/12 PTI/Economic Times

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Categories: Air India Feb 2012