DIAL trains cabbies in commuter safety

New Delhi: Cab drivers at IGI Airport will soon be a better behaved lot. The airport management is conducting special workshops for drivers - of both radio cabs and regular taxis - and imparting lessons in safety, security, personal grooming and politeness.
A driver with a private cab company, Mohammed Anuddin, attended a session on Monday and said that while he and his colleagues had to undergo mandatory training with his company before they were allowed to operate, the classes gave him and his colleagues an understanding of the specific needs of passengers at the airport. "This was like a refresher class. We were told how to behave with the passengers, be polite and open the door for them. We were also told that we should help out with the luggage, especially of women and senior citizens," he said.
"We were specifically told not to ask for tips. If a passenger willingly tips you, then it is fine but it is impolite to demand a tip. We also apprised them of the problems we face with passengers, for instance, sometimes commuters expect to be driven to alcohol vends, get drunk and then create a problem. They also often insist us to break rules in order to save on some distance as we now operate on a post-paid basis. What are we to do in such situations?" asked Ved Prakash, another driver.
08/02/12 Times of India

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Categories: airports Feb 2012