Kolkata: The new integrated terminal at Kolkata airport will be maintained by professional facility management companies. Speaking to TOI on Friday, airport director B P Sharma assured that not only will the authority deliver a world-class facility in June-July, it will also ensure that fliers do not get an opportunity to complain about service or upkeep.
"The management has taken the union into confidence and explained the challenges in managing the terminal that is nearly seven times the size of the current one," Sharma said, adding that the existing staff will be utilized in other facilities at the airport.
While most of the electrical, electronics and mechanical equipment will be under annual maintenance contract for three-five years, housekeeping and baggage trolley management - the two biggest sore points at present - will be handed over to private agencies. Though baggage trolleys management is contracted out even now, it is very poorly managed.
24/03/12 Subhro Niyogi/Times of India
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