New Delhi: The IGI airport may rank among the best in the world but passengers are not happy with the services as seen in the large number of complaints, including baggage thefts, regarding the services.
Last year, passengers have registered a large number of complains against airlines for their poor services with airport operator Delhi International Airport Limited (DIAL).
Of the total of 586 complains received last year, a majority of them - 229 were against the "poor" services of the airlines, official figures show.
Majority of these were regarding theft or pilferage of baggage, mishandled or damaged baggage and behaviour of airline staff.
There were also complaints against non-aero commercial establishments like retail shops and eateries.
DIAL, which has a comprehensive complaint management system, received a total of 128 complains in this regard.
25/03/12 PTI/Economic Times
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