New Delhi: Jet Airways has been ordered by a consumer forum here to pay over Rs. 71,000 as compensation to a family of four for not communicating their food preference to the connecting airline and making them go hungry for over 10 hours during their flight to Toronto from London.
The district forum asked Jet Airways to compensate the family while also holding it guilty of rendering deficient service and not informing the family, the Sharmas, about the number of bags allowed on the connecting Air Canada flight, due to which they had to pay an additional expense of Rs. 4,500 (approx) and also discard a bag worth Rs. 2,000.
"The tickets were booked at Delhi and with the particulars of the allowable baggage while going to London. Jet Airways was responsible for not clarifying the correct position to the complainant about baggages.
"The Jet Airways was also responsible for not informing the food choice to the connecting flight to Canada from London. We, therefore, hold it responsible for both deficiencies," said the New Delhi district consumer forum.
18/04/12 PTI/Asian Age
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