Calcutta: More fliers miss morning flights at Calcutta airport every day because of long queues and deficiencies in infrastructure than for reporting at the airline counters past the 45-minute deadline for check-in, say officials.
Between five to 10 fliers have been walking into the airport manager’s office on an average every morning over the past few months to complain about being denied boarding passes despite arriving at the terminal an hour or more in advance.
The majority of them are apparently victims of the chaos inside the terminal, starting with the snaking queues for baggage X-ray. “Unlike in Mumbai and Delhi, people flying out of Calcutta airport have to queue up thrice to reach the boarding arena. The antiquated, manual system of screening registered baggage is the prime culprit,” an airline official said.
The city airport unofficially scrapped an inline baggage screening system that cost Rs 36 crore after putting it on trial for just three days last September. The inline system was supposed to replace the X-ray junctions for registered baggage so that fliers didn’t have to line up to get their bags screened and lug them to the check-in counters, where another snaking queue would await them.
25/04/12 Sanjay Mandal/The Telegraph
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