Mumbai: The Mumbai suburban district consumer redressal forum last week ordered Kingfisher Airlines Ltd to pay Rs 50,000 compensation to a Worli-based man who had to face severe hardships during a summer holiday to Himachal Pradesh as the airlines did not accommodate him and his family on their flights despite prior bookings.
According to the complaint filed in the forum in September 2008, Nikhil Nevatiya had booked four tickets for himself and his family on the airline's flight from Delhi to Kulu. The flight was to depart on May 18, 2007, and the family was to return to Delhi by the airline's flight on May 25, 2007. On May 18, 2007, Nevatiya arrived at the airport with his family at 8.30am. However, when he enquired about the flight at the airline's counter, an airline employee told him that the computer's reservation index did not show his or his family members' names.
17/04/12 Rebecca Samervel/Times of India
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