Air India call centres being run by IndiGo's mother firm

New Delhi: A probe is on to find out whether Air India lost market share or any revenue by awarding the contract to manage its ticketing call centres to Gurgaon-based InterGlobe Enterprises which runs the low-cost carrier IndiGo, a civil aviation ministry official said Friday.
"How come InterGlobe, the company which runs IndiGo, handles Air India's ticket reservation call centresIJ This is a blatant disregard for corporate rules. There is no certainty that anything was going wrong, but to make sure that no doubts remain, the probe was ordered," the official said.
18/05/12 IANS/News Track India

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Categories: Air India May 2012, Indigo Airlines May 2012