Etihad told to pay Rs 50K for not providing meal of choice

New Delhi: Etihad Airways has been directed by a consumer forum to pay Rs 50,000 as compensation to an elderly passenger for not serving him meals of his choice due to which he had to travel without food during the flight.
Observing that such conduct was not expected from a reputed airline, the East District Consumer Disputes Redressal Forum said Etihad Airways was obligated under the terms of booking to provide the meals chosen by the 72-year-old passenger, while travelling from New Delhi to New York and back.
“It is not expected from airlines of repute that they will not provide food of choice to the passenger and will allow the guest of the airline on board to remain without food for such long hours of journey.
“The complainant in this case is a senior citizen. If any other food is not suited to him and has special choice for sea food, the same should have been made available onboard,” the forum said.
27/05/12 PTI/Business Line

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Categories: Foreign May 2012