InterGlobe, IndiGo under scanner for AI’s ticketing fraud: Report

New Delhi: A 2011 vigilance report, which had exposed certain discrepancies in Air India's ticket sales, will be reviewed to further probe allegations of wrong-doing in awarding a contract for managing the flag carrier's ticketing call centres to Gurgaon-based InterGlobe Enterprises (IGE), which runs the low-cost carrier IndiGo, an airline official said.
"A vigilance report in 2011 had pointed out that there were discrepancies in our reservation system. We use a system call dialer ticket which is managed by the call centres awarded to IGE. It was found out that rather than tickets being issued from the dialer system, they were issued by IGE instead and due to this, we had to pay them commission for selling the tickets," a senior AI official told IANS.
"They were only supposed to have maintained and managed the dialer ticketing call centre systems. The report stated that they gained by selling tickets on their own name rather than going through the system that was put in place."
20/05/12 IANS/Ahmedabad Mirror

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Categories: Air India May 2012, Indigo Airlines May 2012