Airline told to pay couple for defective seats

Mumbai: The National Consumer Disputes Redressal Commission has ordered Air India (AI) to offer business-class return air tickets on the Mumbai-New York-Mumbai sector or pay a compensation of Rs 1.6 lakh to a senior citizen couple who faced physical pain due to defective seats on a New York-Mumbai flight.
Gujarat-based Tarun Seth and his wife had purchased two business-class tickets for Rs 2,39,537 for a return journey from New York to Mumbai. When they boarded the flight in 2004, they found their seats to be defective—they did not slide or move forward. They immediately complained to the airline staff and were promised a change in seats or an upgrade in London. But no action was taken.
10/06/12 Rebecca Samervel/Times of India

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Categories: Air India Jun 2012, Foreign Jun 2012