Alitalia Airlines to pay Rs 25K for losing baggage of couple

New Delhi: The Alitalia Airlines has been directed by a consumer forum here to pay Rs 25,000 as damages to a couple for losing their luggage in their trip to Newark, USA with the airline.
The District Consumer Disputes Redressal Forum observed that the Italian airline had been informed about the missing baggage by the couple when they arrived at Newark and it had assured that the lost suitcase would be traced and delivered to them within 30 days, but it never happened.
"At Newark Airport complainants (the couple) noticed that out of their two suitcases, booked at Delhi Airport, one was missing. Information was immediately given at the airport. It was noted down by the officials of Alitalia at the airport and also assurances were made that lost baggage would be delivered within 30 days.
"Despite several correspondences, nothing came out and the lost baggage of the complainants was not recovered. The opposite parties (OPs) (Alitalia and Akarshan Air Tours and Travels Pvt Ltd) failed to compensate the complainant's loss. There is deficiency proved on the part of OPs," the forum said.
08/06/12 Press Trust of India/Business Standard

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Categories: airports Jun 2012, Foreign Jun 2012