AI fined for denying seat

Chandigarh: Air India has been penalised by the UT Consumer Forum for not allowing a passenger to board a flight despite him reporting an hour prior to the departure time.
PK Daga, a resident of Kolkata, booked a ticket online from Chandigarh to Delhi in May 2011 through a travel agency. The complainant alleged that despite having a confirmed ticket, he was not allowed to board the same, on the ground, that the seat was not available. An alternate arrangement for him was made on another Air India flight, leaving four hours later, which resulted in his failing to attend an important business engagement.
The complainant produced an endorsement made by an employee of the airline, on the copy of the e-ticket, to confirm his time of arrival at the airport.
09/07/12 Shivani Yadav/Indian Express

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Categories: Air India Jul 2012, airports Jul 2012