Jazeera Airways to pay Rs 50K to woman for losing her luggage

New Delhi: Kuwait-based Jazeera Airways has been ordered by a consumer forum here to pay Rs 50,000 to one of its passengers as compensation for losing her luggage in transit from Dubai to Delhi. The New Delhi District Consumer Disputes Redressal Forum asked the Kuwait's low-cost airline to pay damages to city resident Poonam Gupta, rejecting the airline's offer of Rs 19,200 as compensation saying it did not cover the trauma and harassment caused to her. "We are of the opinion that offer given by the opposite party (airline) to compensate against the lost baggage, though based on applicable rates of USD 20 per kg, as per terms and conditions of travel, does not cover compensation for trauma, harassment, anxiety on not getting the bag. Non-delivery of baggage is a serious deficiency.
25/07/12 PTI/IBN Live

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Categories: Foreign Jul 2012