Aviation ministry questions SITA’s management of AI’s ticketing system

The civil aviation ministry has flagged concern over management of Air India’s reservation and ticketing system by SITA.
“We, at the minister level, are concerned about the management of reservation and ticketing system by SITA, as it has sub-contracted a part of Air India’s contract to IGT, which is the company in question,” said a senior civil aviation ministry official, who did not want to be identified.
SITA manages the ticketing system, reservation system and frequent-flier programme of AI and it has sub-contracted the maintenance of a part of its job to IGT, the software arm of InterGlobe Enterprise that operates the low-cost carrier IndiGo.
Recently, Air India lodged a police complaint saying that its frequent flier data has been compromised with and asked its call centre operator IGT to investigate into the matter.
21/08/12 Mihir Mishra/Indian Express

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Categories: Air India Aug 2012