Cox & Kings and Srilankan Airline to pay Rs 2L to couple

New Delhi: Tour and travel firm Cox & Kings Ltd (CKL) and Srilankan Airlines (SLA) have been asked by the apex consumer commission to pay Rs two lakh to a couple for issuing them 'OK' status air tickets, which turned out to be unconfirmed at last minute.
The National Consumer Disputes Redressal Commission (NCDRC) also asked CKL to pay Rs 19,000 as reimbursement of extra expenses incurred by Delhi residents Prashant Aggarwal and his wife Jyoti Bansal for extending their stay and as cost of litigation.
The NCDRC direction came on travel firm CKL's petition against the Delhi State Consumer Commission's verdict, which had upheld a district consumer forum's order holding CKL and the airline guilty of rendering deficient services and asking them to pay Rs one lakh each to the husband and wife.
20/08/12 Press Trust of India/Business Standard

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Categories: Foreign Aug 2012