Fliers put to 3 hours of discomfort

Mumbai: Media professional Shakti Kumar (name changed), who had recently booked a ticket on a morning GoAir flight from Mumbai to Delhi, was completely taken aback on receiving a message from the airline’s call centre informing him to report at the airport three hours prior to the scheduled departure. The message cited air traffic congestion as the reason. “I don't understand how air traffic congestion is connected to passengers' arrival at the airport. How is calling fliers early going to help?" said Kumar. Martin Roy, an interior designer, faced a similar situation when travelling from Kolkata to Mumbai on a Spicejet flight. “As if the two-hour wait at the airport was not bad enough, an hour extra seems like a pain,” Roy said.
Despite repeated attempts, GoAir and Spicejet spokespersons remained unavailable for comment.
28/08/12 Shahkar Abidi/Daily News & Analysis

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Categories: airports Aug 2012, GoAir Aug 2012, spicejet Aug 2012