Chennai: “Not allowing a passenger to board and travel in a flight even after issuing a boarding pass amounts to unfair trade practice,” a city consumer forum here has ruled. It also ordered Air India to pay a compensation of Rs. 50,000 to a passenger.
Chinnadurai, a businessman from Chennai, had booked a ticket with Air India for his return journey from Singapore to Chennai on October 31, 2009 and he was issued with a confirmed ticket. He said he reached Singapore Airport well in time on the same day. Though he was issued a boarding pass, he was not allowed to travel on the flight.
In his complaint before the consumer forum, he said the boarding pass was snatched from him and he was advised to come the next day. He claimed that as he could not travel and he had to stay back in Singapore, his business was affected. Hence, he filed the complaint seeking compensation.
20/09/12 R Sivaraman/The Hindu
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Chinnadurai, a businessman from Chennai, had booked a ticket with Air India for his return journey from Singapore to Chennai on October 31, 2009 and he was issued with a confirmed ticket. He said he reached Singapore Airport well in time on the same day. Though he was issued a boarding pass, he was not allowed to travel on the flight.
In his complaint before the consumer forum, he said the boarding pass was snatched from him and he was advised to come the next day. He claimed that as he could not travel and he had to stay back in Singapore, his business was affected. Hence, he filed the complaint seeking compensation.
20/09/12 R Sivaraman/The Hindu
