Chandigarh: The State Consumer Disputes Redressal Commission has set aside an earlier judgement of the UT District Consumer Forum against Kingfisher Airlines in a case of unfair trade practice. Air India, however, has been penalised for causing mental agony and harassment to passenger after a delayed flight.
The complainant, Parminder Kwatra from Chandigarh, had booked a Kingfisher Airline flight to Bengaluru in November 2011. However, the flight was delayed by three hours and she was, instead, accommodated in an Air India flight that went via Delhi.
According to the complaint, in Delhi, she was moved to the another Air India flight to Bengaluru that was running late by two hours.
Kwatra alleged that when she reached Bengaluru, Air India officials informed he that her baggage was being transported by the next flight and she had to wait for another two hours for its arrival. She stated that despite her repeated requests to be accommodated in a lounge or a nearby hotel, the airline officials did not oblige.
25/11/12 Indian Express
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The complainant, Parminder Kwatra from Chandigarh, had booked a Kingfisher Airline flight to Bengaluru in November 2011. However, the flight was delayed by three hours and she was, instead, accommodated in an Air India flight that went via Delhi.
According to the complaint, in Delhi, she was moved to the another Air India flight to Bengaluru that was running late by two hours.
Kwatra alleged that when she reached Bengaluru, Air India officials informed he that her baggage was being transported by the next flight and she had to wait for another two hours for its arrival. She stated that despite her repeated requests to be accommodated in a lounge or a nearby hotel, the airline officials did not oblige.
25/11/12 Indian Express
