Ahmedabad: British Airways has been asked to pay Rs 46,000 in damages to two Gujarati passengers after they were made to wait at the Heathrow airport for close to 20 hours in June 2007.
Consumer Dispute Redressal Forum of Vadodara has ordered the airways to pay damages to Himanshu and Rimjhim Shah from Vadodara, who not only suffered a day-long wait but also lost cash and valuables during their time at the airport on June 15, 2007. On arrival in India, they filed a case against the airline seeking damages.
The couple had booked a ticket from Heathrow to Mumbai, but the flight developed a technical snag and passengers were made to wait for 20 hours. They were not provided accommodation or transportation. The next day, the airline gave them a letter saying that they were eligible to receive $175 towards accommodation, transportation and food expenses for the day's wait.
27/02/13 Chitra Unnithan/Times of India
