New Delhi: Air India Ltd has been directed by a consumer forum here to pay Rs 50,000 as compensation to a woman flier for causing her inconvenience by not loading her luggage in a flight from New Delhi to Abu Dhabi in 2007.
The New Delhi District Consumer Disputes Redressal Forum asked Air India to pay the compensation on a complaint filed by Delhi-resident Sandhya Sharma, who had said that she suffered great difficulties due to loss of suitcase which was delivered to her three days after she reached Abu Dhabi.
"We can understand that without suitcase, complainant (Sharma) must have suffered a lot of inconvenience, humiliation and great difficulty and also spent money on purchases. "Although some compensation of 300 Dirham was given to the complainant by airlines, it is not sufficient for the inconvenience suffered by the complainant. Considering the complaint, we award Rs 50,000 in toto as compensation for the inconvenience suffered by the complainant including litigation cost etc.," the bench presided by C K Chaturvedi said.
29/03/13 PTI/Indian Express
