New Delhi: Air India Express has been asked by the Delhi State Consumer Commission to pay Rs. 88,000 to a passenger for failing to provide him with an alternative after his flight to Dubai was cancelled.
The state commission held the airline liable for the damages, saying that it has to realise the inconvenience a passenger suffers on cancellation of the flight and it is their duty to provide alternative arrangements in such cases.
The commission's observations came while upholding the decision of a district forum here which had allowed the plea of the aggrieved passenger and had directed Air India Express to pay him Rs. 88,000, including compensation and the extra amount he had to pay for a ticket on another airline.
The district forum's order had been passed on a complaint by Delhi resident Sunil Goyal, who had stated that his flight to Dubai from Delhi via Abu Dhabi scheduled to take off on May 22, 2005 was cancelled and claimed no reason was given for the same.
22/03/13 PTI/NDTV.com
