In breach of Indian and European regulations, India's state owned flag carrier Air India puts passengers with disabilities through needless misery.
The sighting of scores of disabled passengers left waiting for assistance after disembarking Air India flights has become part of the daily routine at major airports served by India's flag carrier. The reason why vulnerable passengers are left waiting without assistance for up to one hour is that the airline does not send assistance requests to airports.
However, Air India requires passengers with disabilities to notify the airline of their special needs at the time of booking. "In order to facilitate passengers requiring wheelchair assistance at the airport, Air India ensures that: Wheelchair requests are adequately recorded and confirmed in the SSR (special service request) element for each segment of the Air-India and interline journey," the airline's website says.
24/04/13 Roberto Castiglioni/Reduced Mobility
