New Delhi: In a first, online travel company Cleartrip has introduced a feature that enables travellers to reschedule flights on their own. Currently, for any change in the itinerary, customers have to contact call centres.
About 30 per cent of the calls (200-300 calls a day) to Cleartrip call centres relate to rescheduling a journey.
Cleartrip, which developed the feature through the past four months, says it did this entirely on the basis of customer feedback.
"We noticed each call took a lot of time. There were many instances in which by the time all options were presented to a traveller, he/she would just cancel the whole booking and decide to do it afresh, on his/her own. It was a lot of hassle," said Hrush Bhatt, co-founder and director (product and strategy), Cleartrip.
Currently, the company is offering the facility only on domestic flights.
20/04/13 Ruchika Chitravanshi/Business Standard
