Delhi: GoAir officials misbehaved and refused boarding to passengers booked for a Delhi to Leh flight, despite valid tickets and bookings. The on-ground staff did not even offer an explanation as to why they were being denied boarding. The passengers were later promised a refund but they are still to receive any money for their cancelled tickets. They were even eluded basic facilities like lodging and travel, which are generally offered after these situations.
Skalzang Dorjay turned Citizen Journalist for CNN-IBN to highlight his plight. On October 26, 2012, Skalzang and his friends got their tickets booked, for a flight from Delhi to Leh, through an agent in Leh, called Ladakh Outdoor Ticketing. They were a group of 18 people traveling together.
When they reached the airport, the GoAir officials asked them to wait since there was a lot of crowd at boarding. The plane was to depart at 8.40 am. An hour before departure, an official came to the group and informed them that they couldn't board the flight.
11/04/13 CNN-IBN/IBN Live
