Chennai: The airport manager’s office, which used to be easily accessible on the ground level of the Kamaraj and Anna terminals, is now nestled on the first floor inside the iron-and-glass edifice that is the new terminal. While people using the arrival floor (ground) have no access at all to the office, those entering the departure floor (first floor) have no chance of contacting the manager without going through security.
People who are not passengers literally cannot enter the terminal even to make enquiries because the CISF security guards do not let them pass. “It was very disturbing. I had come here last week and wanted to escort a friend’s cousin inside because he had sprained his ankle while alighting from the taxi. When I asked the security guards to allow me to speak to the manager, they rudely refused and asked me to stop blocking the line. There was no visitor entry at that time either,” said Sajan S, a resident of Vadapalani.
22/04/13 New Indian Express
