Hyderabad: Around 400 Umrah pilgrims scheduled to fly to Saudi Arabia (SA) by Saudi Arabian Airlines (SAA) were left dazed and confused after airlines officials demanded Rs 5,000 extra over and above the airfare, days after issuing tickets to them.
A software glitch reportedly caused an airfare calculation blunder which has left pilgrims furious. Many of them thronged the airline's office and demanded an explanation.
They were told that the airfare was miscalculated due to a technical error and that the actual fare was around Rs 30,000, some passengers said.
According to travel agents and passengers, the SAA on April 8 and 9 had declared Rs 24,700 as the airfare for a return trip to Jeddah, a city which is a 45-minute drive from the pilgrimage site in Mecca.
16/04/13 Syed Mohammed/Times of India
