Air India’s decision to cut down on baggage allowance from 25 kg to 15 kg has left loyal customers fuming. Passengers said that this move may not be a wise one for the ailing airline.
44-year-old Sanjay Kumar Sharma, a Chennai-based businessman, who often flies to Delhi and Mumbai, said that it was a bad idea to burden passengers with such restrictions.
“How can we travel to Delhi during winter with this restriction? We won’t be able to carry sufficient clothing within the limits,” he wondered.
In the last week of April, the Ministry of Civil Aviation allowed five domestic airlines including Air India to charge for a host of facilities they offer. Subsequently, on May 6, Air India announced that free baggage allowance for an economy class passenger would be reduced from 25 kg to 15 kg for domestic travel with effect from May 13 and those carrying excess baggage will be charged between Rs. 200 and Rs. 250 per kilo.
10/05/13 The Hindu
