Mumbai: Airlines will need to refund passengers if they fail to deliver paid-for services such as check-in baggage, use of airport lounges, seat assignments, meals, snacks and beverages for which they will be allowed to charge money separately, the Directorate General of Civil Aviation (DGCA) said. “In case of failure to provide any service already paid for by the consumer, it shall be the sole responsibility of the scheduled airline to refund the same,” the DGCA said in guidelines posted on its website.
Charges for the unbundled services would be a fixed amount published at least 30 days in advance of a flight, said the DGCA. “In case of revision of charges/fee for such services by the scheduled airlines, the difference, if any, shall not be charged from the consumer,” it said.
04/05/13 TravelBizMonitor
