New Delhi: Airlines cannot share with the public the reasons behind technical problems that result in delay of flights as that could spread "panic" among passengers, a consumer forum here has said.
The New Delhi District Consumer Disputes Redressal Forum made the observation while dismissing as "frivolous" a complaint against Air India and slapped a fine of Rs 3,000 on the complainant for seeking details of the technical reasons for delay in his flight from Bangkok to Delhi.
"Both, neither the staff nor the general public travelling /waiting at the airport are supposed to know the actual reason for the technical problem. The higher officers cannot share the technical information for various reasons with the public. Many reasons maybe such which, if shared, may spread panic among the passengers.
13/06/13 PTI/Deccan Herald
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The New Delhi District Consumer Disputes Redressal Forum made the observation while dismissing as "frivolous" a complaint against Air India and slapped a fine of Rs 3,000 on the complainant for seeking details of the technical reasons for delay in his flight from Bangkok to Delhi.
"Both, neither the staff nor the general public travelling /waiting at the airport are supposed to know the actual reason for the technical problem. The higher officers cannot share the technical information for various reasons with the public. Many reasons maybe such which, if shared, may spread panic among the passengers.
13/06/13 PTI/Deccan Herald
