Most major airlines are routinely overbooking their flights, an investigation by Which? has revealed, with several offering passengers no extra compensation for being bumped.
Which? looked at the policies of 14 airlines and found that nine regularly overbook their aircraft, in order to minimise the effect of no-shows. Of these, four - Air Transat, EasyJet, United Airlines and Virgin Atlantic - say they'll offer compensation or extra benefits to passengers that get bumped, such as vouchers or cash; EasyJet, for example, gives £100 to people who volunteer for a later flight.
However, Aer Lingus, Jet Airways, Lufthansa and Swiss Airlines offer only the standard EU compensation. Under the EU's Denied Boarding Regulations, passengers are entitled to €250 for flights under 1,500 kilometres, €400 Euro for all longer flights within the EU, and for all other flights between 1,500 kilometres and 3,500 kilometres; it's €600 for all other long-haul flights.
28/08/13 Emma Woollacott/Aol
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Which? looked at the policies of 14 airlines and found that nine regularly overbook their aircraft, in order to minimise the effect of no-shows. Of these, four - Air Transat, EasyJet, United Airlines and Virgin Atlantic - say they'll offer compensation or extra benefits to passengers that get bumped, such as vouchers or cash; EasyJet, for example, gives £100 to people who volunteer for a later flight.
However, Aer Lingus, Jet Airways, Lufthansa and Swiss Airlines offer only the standard EU compensation. Under the EU's Denied Boarding Regulations, passengers are entitled to €250 for flights under 1,500 kilometres, €400 Euro for all longer flights within the EU, and for all other flights between 1,500 kilometres and 3,500 kilometres; it's €600 for all other long-haul flights.
28/08/13 Emma Woollacott/Aol
