New Delhi: The ministry of civil aviation today asked domestic airlines to reduce charges related to cancellation and change of travel date by implementing a graded system for levying such fees.
Last week, domestic carriers increased cancellation charges to Rs 1500 from Rs 1000. Civil Aviation Secretary K N Shrivastava said, “We asked them (airlines) to moderate it....Reduce it and have a graded system. The airlines have agreed to consider it and said they will come up with a formula soon." A graded system would mean lower charges for cancellation and change of travel date well ahead of the original date for which the ticket was booked.
Further to address passenger grievances related to air services, the ministry today decided to have ombudsmen at Delhi and Mumbai airports. Shrivastava informed, “Time has come to implement the ombudsman system. We will have ombudsman set up in Delhi and Mumbai to begin with. Then, depending on experience, we will have them in major centres."
The decisions were taken at a meeting attended among others by top ministry and DGCA officials, besides IndiGo CEO Aditya Ghosh, Air India Director Nasir Ali and senior officers of Jet Airways and SpiceJet.
13/09/13 Sharmistha Mukherjee/Business Standard
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Last week, domestic carriers increased cancellation charges to Rs 1500 from Rs 1000. Civil Aviation Secretary K N Shrivastava said, “We asked them (airlines) to moderate it....Reduce it and have a graded system. The airlines have agreed to consider it and said they will come up with a formula soon." A graded system would mean lower charges for cancellation and change of travel date well ahead of the original date for which the ticket was booked.
Further to address passenger grievances related to air services, the ministry today decided to have ombudsmen at Delhi and Mumbai airports. Shrivastava informed, “Time has come to implement the ombudsman system. We will have ombudsman set up in Delhi and Mumbai to begin with. Then, depending on experience, we will have them in major centres."
The decisions were taken at a meeting attended among others by top ministry and DGCA officials, besides IndiGo CEO Aditya Ghosh, Air India Director Nasir Ali and senior officers of Jet Airways and SpiceJet.
13/09/13 Sharmistha Mukherjee/Business Standard
