Mumbai: Nearly a year and a half after a special committee submitted a draft for the setting up of an ombudsmen for fliers at the Mumbai and Delhi airports, the government on Friday made an announcement that it will be implemented within the next few months.
Civil aviation secretary KN Shrivastava, in a meeting held with industry captains and senior airline officials in Delhi on Friday, made the announcement.
Commenting on the development, Sudhakar Reddy, president of the Air Passengers Association of India and a member of the committee that met on Friday, said, “It’s an excellent development, but has come rather late despite several reminders by me.”
According to Reddy, like any industry ombudsmen, this one will help in the redressing of fliers’ grievances. Once it is implemented in Mumbai and Delhi, the ombudsmen will be set up at other airports of the country.
14/09/13 Shahkar Abidi/Daily News & Analysis
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Civil aviation secretary KN Shrivastava, in a meeting held with industry captains and senior airline officials in Delhi on Friday, made the announcement.
Commenting on the development, Sudhakar Reddy, president of the Air Passengers Association of India and a member of the committee that met on Friday, said, “It’s an excellent development, but has come rather late despite several reminders by me.”
According to Reddy, like any industry ombudsmen, this one will help in the redressing of fliers’ grievances. Once it is implemented in Mumbai and Delhi, the ombudsmen will be set up at other airports of the country.
14/09/13 Shahkar Abidi/Daily News & Analysis
