Margao: The South Goa Consumer Disputes Redressal Forum has directed Jet Airways (India) Ltd to pay over Rs 20,600 as compensation to a passenger couple who complained about hardships faced due to the "arrogant" behaviour of the ground staff.
Margao-based complainants, Vivek Vas and his wife, Zenia Fernandes, booked round-trip Goa-Mumbai tickets with Jet Airways for themselves and their infant child for October 31, 2005 and November 7, 2005.
While their flight to Mumbai was uneventful, at the time of their return they claimed they and their child were put to great hardships and embarrassment by the airline's ground staff.
When they presented their tickets, the original ticket leaf pertaining to the return travel of their child was missing, it contained only a carbon copy.
The complaints claimed that despite repeated requests to the staff to check the correct position of the ticket of their child-in-arms, the ground staff arrogantly required the complainant to purchase another ticket for their child, which was reluctantly purchased to avoid inconvenience to themselves.
28/10/13 daijiworld.com
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Margao-based complainants, Vivek Vas and his wife, Zenia Fernandes, booked round-trip Goa-Mumbai tickets with Jet Airways for themselves and their infant child for October 31, 2005 and November 7, 2005.
While their flight to Mumbai was uneventful, at the time of their return they claimed they and their child were put to great hardships and embarrassment by the airline's ground staff.
When they presented their tickets, the original ticket leaf pertaining to the return travel of their child was missing, it contained only a carbon copy.
The complaints claimed that despite repeated requests to the staff to check the correct position of the ticket of their child-in-arms, the ground staff arrogantly required the complainant to purchase another ticket for their child, which was reluctantly purchased to avoid inconvenience to themselves.
28/10/13 daijiworld.com
