New Delhi: Jet Airways has been directed by the apex consumer commission to pay Rs 2.45 lakh to a man for forgetting to take on board his father's coffin which he had booked as cargo while travelling from Bangalore to Port Blair for performing the last rites.
The National Consumer Disputes Redressal Commission (NCDRC) rejected the airline's plea against the decision of Andaman and Nicobar Islands state commission which had awarded the amount to the complainant for the mental agony and deficient service experienced by him and his family as the remains were delivered a day late.
"The short plea (of the airline) was that the error was on account of human error 'which do occur sometimes'. We are unable to comprehend as to how a package weighing 100 kgs was left unattended in the aircraft when admittedly the flight from Bangalore terminated at Chennai and all the passengers travelling to Port Blair were required to board another aircraft for onward journey.
"A baggage weighing 100 kgs could not remain hidden so as to escape the attention of the ground staff. We have no hesitation in upholding the finding of the State Commission that it was a case of gross negligence and deficiency in service on the part of the airlines," a bench presided by Justice D K Jain said.
05/11/13 PTI/Indian Express
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The National Consumer Disputes Redressal Commission (NCDRC) rejected the airline's plea against the decision of Andaman and Nicobar Islands state commission which had awarded the amount to the complainant for the mental agony and deficient service experienced by him and his family as the remains were delivered a day late.
"The short plea (of the airline) was that the error was on account of human error 'which do occur sometimes'. We are unable to comprehend as to how a package weighing 100 kgs was left unattended in the aircraft when admittedly the flight from Bangalore terminated at Chennai and all the passengers travelling to Port Blair were required to board another aircraft for onward journey.
"A baggage weighing 100 kgs could not remain hidden so as to escape the attention of the ground staff. We have no hesitation in upholding the finding of the State Commission that it was a case of gross negligence and deficiency in service on the part of the airlines," a bench presided by Justice D K Jain said.
05/11/13 PTI/Indian Express
