New Delhi: In line with sectors like banking and insurance, Civil Aviation Ministry has decided to have an ombudsman to redress dispute and started the process of consultations with all stakeholders on the matter.
A proposal in this regard has been hanging fire since 2008-9. The ombudsman would act as an alternative dispute settlement machinery for passengers and others, an official spokesperson said.
The ombudsman would look into complaints and act as an arbitrator to settle disputes between consumers and airlines.
The proposal has been put on the website of the Ministry and the stakeholders have been asked to provide their comments on the matter by April 15, he said.
27/02/14 PTI/Business Standard
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A proposal in this regard has been hanging fire since 2008-9. The ombudsman would act as an alternative dispute settlement machinery for passengers and others, an official spokesperson said.
The ombudsman would look into complaints and act as an arbitrator to settle disputes between consumers and airlines.
The proposal has been put on the website of the Ministry and the stakeholders have been asked to provide their comments on the matter by April 15, he said.
27/02/14 PTI/Business Standard
