New Delhi: Air travelers in India get a raw deal as a consumer, despite paying through their nose to get airborne. They have a host of complaints with both airlines and airport operators but there is simply no effective grievance redressal mechanism.
While flyers have for long nurtured this grouse, the aviation ministry has for the first time admitted the fact that consumer is not the king of Indian skies while preparing the working papers for creating an ombudsman for the sector.
The section "complaint against airlines" has listed a litany of woes that passengers have with carriers. "(There is) improper or no intimation of flight delay/cancellation. (Flyers are) not fully compensated or refunded on cancellation of tickets. In many cases it takes months to settle," the ministry's 'agenda' for an ombudsman says.
11/03/14 Saurabh Sinha/Times of India
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While flyers have for long nurtured this grouse, the aviation ministry has for the first time admitted the fact that consumer is not the king of Indian skies while preparing the working papers for creating an ombudsman for the sector.
The section "complaint against airlines" has listed a litany of woes that passengers have with carriers. "(There is) improper or no intimation of flight delay/cancellation. (Flyers are) not fully compensated or refunded on cancellation of tickets. In many cases it takes months to settle," the ministry's 'agenda' for an ombudsman says.
11/03/14 Saurabh Sinha/Times of India
