Chennai: Shock, anger and frustration — these are stages that many a passenger has gone through when her baggage is damaged, is sent to a wrong destination or lands up with someone else. Incidentally, the number of mishandled pieces of baggage — those that are delayed, damaged or pilfered—has actually come down globally, or so says recently-released data.
While the number of air passengers has grown by about 5 per cent, mishandled baggage has actually dropped by 21 per cent, according to SITA, an IT provider for the air transport sector.
Baggage can be mishandled due to a variety of reasons including problems in transferring or loading, failing to load or even tagging errors, the report says.
“I have had passengers taking my baggage by mistake. Also, on many occasions, the baggage has been badly damaged,” K. Raman (name changed), a frequent flier based out of Chennai says.
13/05/14 The Hindu
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While the number of air passengers has grown by about 5 per cent, mishandled baggage has actually dropped by 21 per cent, according to SITA, an IT provider for the air transport sector.
Baggage can be mishandled due to a variety of reasons including problems in transferring or loading, failing to load or even tagging errors, the report says.
“I have had passengers taking my baggage by mistake. Also, on many occasions, the baggage has been badly damaged,” K. Raman (name changed), a frequent flier based out of Chennai says.
13/05/14 The Hindu
