New Delhi: Almost the entire airline industry plans to invest over the next three years in new IT initiatives ranging from managing flight disruptions to introducing self-service technologies for passengers to meet such challenges, a global survey has shown.
The survey shows that by 2017, 90 per cent of airlines plan to use business intelligence solutions to manage flight disruptions more effectively and efficiently, while 87 per cent plan to use self-service technologies to improve passenger services during periods of disruption.
Informing passengers of disruptions in real-time through the mobile phone was now being offered by over half of the airlines surveyed, while 92 per cent planned to do so by 2017, said the survey carried out by major aviation communications and IT firm Societe Internationale de Telecommunications Aeronautique (SITA), based in Geneva.
The initial focus of the airlines was on real-time communication with passengers and between stakeholders, the survey launched at the ongoing Air Transport IT Summit in Brussels showed.
20/06/14 NDTV
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The survey shows that by 2017, 90 per cent of airlines plan to use business intelligence solutions to manage flight disruptions more effectively and efficiently, while 87 per cent plan to use self-service technologies to improve passenger services during periods of disruption.
Informing passengers of disruptions in real-time through the mobile phone was now being offered by over half of the airlines surveyed, while 92 per cent planned to do so by 2017, said the survey carried out by major aviation communications and IT firm Societe Internationale de Telecommunications Aeronautique (SITA), based in Geneva.
The initial focus of the airlines was on real-time communication with passengers and between stakeholders, the survey launched at the ongoing Air Transport IT Summit in Brussels showed.
20/06/14 NDTV
