Delhi’s Indira Gandhi International Airport has just been selected as the second-best airport in the world for its service quality (among airports handling 25-40 million passengers a year). The awards are given by the Airport Council International (ACI), a body of airports, which covers 1,751 airports in 174 countries. That’s quite an achievement, considering the competition and the kind of development and vision being directed at what a modern airport should be and the facilities and passenger amenities on offer. I flew in for the first time into Heathrow’s new Terminal 5 recently and while it?s obvious that a humungous amount of money has gone into its making, the signage left a lot to be desired when it came to exit points and pick-up areas. The multi-level layout is largely responsible, which is where the question of what makes for a great airport arises.
In most airports abroad, airline and airport staff have been drastically cut because of online and self-service check-in facilities. The original airline check-in counters are where you drop off your baggage, nothing more.
08/06/14 Dilip Bobb/Financial Express
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In most airports abroad, airline and airport staff have been drastically cut because of online and self-service check-in facilities. The original airline check-in counters are where you drop off your baggage, nothing more.
08/06/14 Dilip Bobb/Financial Express
