New Delhi: Malaysian Airlines System Berhad has been asked by a consumer forum here to pay Rs 10,000 compensation to a flyer for causing damage to his luggage.
The forum, however, refused to direct the airlines to compensate the complainant for the value of his lost goods, including gold jewellery and $1,000 (nearly Rs 60,000), noting that as per rules, those articles were not allowed to be carried in the luggage.
The New Delhi District Consumer Disputes Redressal Forum, presided by CK Chaturvedi, asked the airlines to pay the amount to south Delhi resident SK Saini, whose articles were found missing from his bag during travel.
"...apart from loss based on weights the opposite party (airlines) is supposed to take care of the baggage, so that it is not delivered in a condition from which things are falling.
"The bag is in custody of opposite party (OP) for safe keeping and if by mishandling, it is damaged, OP should not hesitate to compensate the complainant," the forum, also comprising its members S R Chaudhary and Ritu Garodia, said.
14/07/14 IBN Live
To Read the News in full at Source, Click the Headline
The forum, however, refused to direct the airlines to compensate the complainant for the value of his lost goods, including gold jewellery and $1,000 (nearly Rs 60,000), noting that as per rules, those articles were not allowed to be carried in the luggage.
The New Delhi District Consumer Disputes Redressal Forum, presided by CK Chaturvedi, asked the airlines to pay the amount to south Delhi resident SK Saini, whose articles were found missing from his bag during travel.
"...apart from loss based on weights the opposite party (airlines) is supposed to take care of the baggage, so that it is not delivered in a condition from which things are falling.
"The bag is in custody of opposite party (OP) for safe keeping and if by mishandling, it is damaged, OP should not hesitate to compensate the complainant," the forum, also comprising its members S R Chaudhary and Ritu Garodia, said.
14/07/14 IBN Live
