Mumbai: It was expecting a comfortable journey home that a senior media executive reached the city airport on Thursday afternoon. He had every reason to be optimistic as he had a confirmed seat on a JetKonnect flight to Delhi.
However, his expectations were belied when an airline staffer curtly informed him that he would not be able to take the flight he was booked on, as it was overbooked. He would have to wait and would be accommodated in another flight, he was told.
"When I confronted airline officials with my confirmed ticket, they said they couldn't help as the flight was already full," the executive told dna.
According to aviation industry insiders, overbooking of tickets by airlines has been increasing, especially during the peak season and weekends. This allows an airline to fly almost at full capacity (seats remain vacant only if some passengers miss the flight or do not show up). The passengers who have confirmed tickets but are left behind are accommodated in another flight.
14/08/14 Shahkar Abidi/Daily News & Analysis
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However, his expectations were belied when an airline staffer curtly informed him that he would not be able to take the flight he was booked on, as it was overbooked. He would have to wait and would be accommodated in another flight, he was told.
"When I confronted airline officials with my confirmed ticket, they said they couldn't help as the flight was already full," the executive told dna.
According to aviation industry insiders, overbooking of tickets by airlines has been increasing, especially during the peak season and weekends. This allows an airline to fly almost at full capacity (seats remain vacant only if some passengers miss the flight or do not show up). The passengers who have confirmed tickets but are left behind are accommodated in another flight.
14/08/14 Shahkar Abidi/Daily News & Analysis
